Got Questions? We Have Answers

We serve Ottawa and surrounding areas within a 200km radius, including Greely, Carp, Manotick, Rockland, Cornwall, Kingston, Almonte, Casselman, Kanata, Orléans, Barrhaven, Nepean, and Gatineau.

Yes! We provide free, no-obligation estimates for all HVAC installations and major repairs. Contact us to schedule your free consultation.

Absolutely. Dtech Services is fully licensed, bonded, and insured. We are also BBB A+ accredited, ensuring you receive professional, reliable service.

We're open Monday through Friday, 8:00 AM to 7:00 PM. For emergencies, please call us and we'll do our best to accommodate urgent situations.

We accept all major credit cards, debit, cash, and e-transfer. We also offer financing options for larger installations.

Yes, all our installations come with labor warranties, and we only use equipment with manufacturer warranties. Specific warranty terms vary by product and service.

Yes! Modern cold-climate heat pumps are designed to provide efficient heating in temperatures as low as -25°C to -30°C. For the coldest days, a hybrid system with a backup furnace ensures uninterrupted comfort.

Heat pumps can reduce heating costs by up to 50% compared to electric resistance heating. The exact savings depend on your current heating system, home size, and insulation levels.

Several programs offer significant rebates, including the Home Renovation Savings Program (up to $10,000 for qualifying installations), Enbridge rebates, and the OHPA program (up to $10,000) for those switching from oil heating.

With proper annual maintenance, a modern heat pump can last 15 to 20 years, comparable to traditional furnaces and air conditioners.

We recommend annual furnace maintenance before each heating season. Regular service prevents breakdowns, improves efficiency, and extends the lifespan of your furnace.

For Ottawa's climate, we recommend furnaces with an AFUE rating of at least 95%. High-efficiency models can achieve up to 98.5% efficiency, meaning nearly all the fuel is converted to heat.

If your furnace is over 15 years old and repair costs exceed 50% of a new unit's price, replacement is usually more economical. Our technicians can help you make the best decision.

Yes! We understand that furnace problems can happen at the worst times. Contact us for emergency repair service to get your heat back on quickly.

For Ottawa's climate, we recommend an AC with a SEER rating of at least 16. Higher SEER units cost more upfront but provide significant energy savings over time.

With proper maintenance, a central air conditioner typically lasts 15-20 years. Regular service helps ensure optimal performance and longevity.

Yes! Ductless mini-split systems are an excellent option for homes without existing ductwork, offering efficient cooling with flexible installation options.

We recommend annual maintenance before each cooling season. This ensures your system runs efficiently and helps prevent unexpected breakdowns during hot weather.

Traditional tank water heaters typically last 10-15 years, while tankless models can last 20+ years with proper maintenance. Regular flushing and inspection extend lifespan.

For most Ottawa homes, yes! While the upfront cost is higher, tankless heaters save 20-30% on water heating costs and last significantly longer than tank models.

Yes! We can convert your home from a traditional tank to a tankless system. This may require electrical or gas line upgrades, which we handle as part of the installation.

Absolutely! Solar panels work efficiently in Ottawa's climate. In fact, panels perform better in cooler temperatures. Ottawa receives significant sunlight, especially from April through September.

No! Battery storage works great with solar, but also provides benefits without it—like time-of-use rate arbitrage and backup power during outages.

Runtime depends on battery capacity and your power usage. A typical system can power essential loads for 8-12 hours, or longer with careful energy management.

Most homeowners save 30-50% on heating costs by switching from oil to a heat pump. Combined with rebates, the investment pays back quickly.

We handle complete removal and proper disposal of your oil tank and associated equipment as part of the conversion process.

To qualify for the OHPA program (up to $10,000), you must currently heat with oil, own your home, and install a qualifying heat pump. We help you navigate the application process.

Ottawa has moderate water hardness. A water softener can extend appliance life, improve soap efficiency, and eliminate hard water spots and scale buildup.

For allergy sufferers, we recommend HEPA filtration systems or high-MERV rated whole-home air cleaners. These capture pollen, dust mites, pet dander, and other allergens.

Air filters should be replaced every 3-6 months depending on type and usage. Water filtration systems typically need annual service and filter replacement.